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Compensation That Pays: Encouraging Performance by Rewarding Employees

Rewards and recognition are like religion. If you practice your beliefs once or twice a year, it doesn’t impact your behavior. It’s the same with reward systems for employees. If the only raise your employees receive is tied to company performance metrics that are reported on once a year, you’ve done nothing but mask a cost-of-living adjustment in merit-based pay.

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Mentoring: Successful People Ask for It

A mentor is someone who shortens your professional learning curve by sharing advice based on their experience facing situations you are facing or will face down the road. The right mentor can help you become a seasoned leader, faster.

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Customer Experience Management: Why It Matters for Your Brand

People often forget about the experience a customer has with their brand or business after they’ve left the office or completed a sale. But acquisition is just the beginning. Successful businesses keep in touch with their customers and continue to provide value after the first transaction is over.

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Building a Personal Brand in 2020

In uncertain times, the most important thing you can do for your personal brand is to be consistent. Consistency breeds certainty, which builds a foundation of trust between you and your customers.

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Socially Responsible Business Behavior: When Doing the Right Thing Is the Wrong Approach

There’s a lot of social upheaval right now and a lot of room for businesses to step up and demonstrate corporate social responsibility in a way they haven’t been challenged to before. And that can create a difficult situation for businesses to navigate successfully.

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Leading (and Inspiring) Your Team Through Uncertain Times

Attitude reflects leadership. As you practice patience with your team, they will be inspired to extend grace to each other, and your whole business will benefit as a result. It will flow out to your interactions with customers and will be reflected in your performance as a company.

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COVID-19 is a Good Teacher, if You’re Willing to Learn

Five months ago, if you would have told me that we’d be looking at a fall with no college football, virtual education, and an entirely remote workforce, I’d have thought you were crazy. But that’s our new, strange reality.

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“How Much Do I Need?” Discussing Retirement Savings With Millennials, Gen Xers and Baby Boomers

These two factors will help you prospect, sell and nurture relationships effectively over the span of your career. They’re also the key to discussing retirement savings with millennials, Gen Xers and baby boomers.

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Why Becoming a Fiduciary Is a Smart Move for Life Insurance Agents

If you only sell life insurance, it could be worthwhile to consider obtaining a securities license and becoming a fiduciary.

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5 Trends to Watch in the Insurance Industry

Here are five of the biggest trends I’ve seen lately in the insurance industry and how they’re impacting insurance companies, financial professionals and consumers.

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