Mark Williams working on laptop at home

“Nobody follows a leader who only talks the talk. Either lead the way or get out of the way.”


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Compensation That Pays: Encouraging Performance by Rewarding Employees

Rewards and recognition are like religion. If you practice your beliefs once or twice a year, it doesn’t impact your behavior. It’s the same with reward systems for employees. If the only raise your employees receive is tied to company performance metrics that are reported on once a year, you’ve done nothing but mask a cost-of-living adjustment in merit-based pay.


Walking With Mark: Valuing Mentorship

On today’s walk, I thought I would talk about the value of mentorship. And in my career, I’ve had the opportunity both to be a mentor and a mentee. And regardless of the role I was in, I found that the information that I got from that relationship was invaluable.


Mentoring: Successful People Ask for It

A mentor is someone who shortens your professional learning curve by sharing advice based on their experience facing situations you are facing or will face down the road. The right mentor can help you become a seasoned leader, faster.


Customer Experience Management: Why It Matters for Your Brand

People often forget about the experience a customer has with their brand or business after they’ve left the office or completed a sale. But acquisition is just the beginning. Successful businesses keep in touch with their customers and continue to provide value after the first transaction is over.


Building a Personal Brand in 2020

In uncertain times, the most important thing you can do for your personal brand is to be consistent. Consistency breeds certainty, which builds a foundation of trust between you and your customers.